Refund & Returns Policy
At Bolti Dewaren, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Refund & Returns Policy below.
Return Eligibility
We accept returns within 7 days of receiving your order, provided the item meets the following conditions:
- The item is unused and in its original condition.
- All original packaging, accessories, and labels are included.
- The product has not been damaged by the customer.
- A valid proof of purchase or order number is provided.
Non-Returnable Items
The following items cannot be returned or exchanged:
- Customized or personalized wall art.
- Items damaged due to improper handling after delivery.
- Products purchased during clearance or final sale.
- Gift cards or promotional items.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong product, please contact us within 48 hours of delivery with clear photos of the product and packaging. We will arrange a replacement or refund after verification.
Refund Process
Once your returned item is received and inspected, we will notify you regarding the approval of your refund. Approved refunds will be processed using the original payment method within 7–10 business days.
Exchange Policy
If you wish to exchange a product for another design or size, please contact our customer support. Exchanges are subject to product availability and approval.
Return Shipping
Customers are responsible for return shipping charges unless the return is due to our error, such as receiving a damaged, defective, or incorrect product.
Order Cancellation
Orders may be cancelled before they are processed or shipped. Once an order has been dispatched, it cannot be cancelled and will follow our standard return policy.
How to Request a Return
To request a return or refund, please contact our customer support with your order number and reason for the request.
- Email: info@boltidewaren.com
- Website: https://boltidewaren.com
- Phone: +92 XXX XXXXXXX
Policy Updates
Bolti Dewaren reserves the right to modify this Refund & Returns Policy at any time. Any updates will be published on this page.